Thursday, December 25, 2008

Service

I'm sure I have written, before, about "The Precinct" at Columbia Parkway and Delta Ave, 513-321-5454 but I must again report on another excellent meal and superior service.
Since the day it opened, under Jeff Ruby's supervision, "The Precinct" has had their act together. Friday night they proved it again.
Any business that has a strong customer service ethic has a major jump on any that do not. Read Danny Meyers book,"Setting the Table" to understand the hospitality business. "The Precinct" is a prime example.
We arrived, at 7 PM, with a couple, both in their 90's and were greeted, on the sidewalk, at the service door. The women is on a walker and the service entrance has a ramp. We were shown to a table, I requested, in the least noisy part of the dining area, and were welcomed, as usual by several staff members. The food was prepared as ordered and brought on a schedule so as to not rush our drinks, but also not leaving us wondering where are dinners were. Our companions mentioned that the onion straws were too salty and without a word two new orders arrived, which were totally satisfactory. Attention to detail is a mark of any well run organization.
The meal was pleasant, the food very good and the hospitality first rate.
Instead of steak, my usual, I had an excellent pan seared Groper in a light citrus butter, delightful. Try it sometime when your not in the mood for beef.
I remain impressed with the training and follow through of this way above average restaurant.

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